STR After-Hours Co-Hosting

Take your evenings
and weekends back.

You handle the 9-to-5. Johnston Property Operations handles everything else — guest issues, turnover coordination, maintenance emergencies, and reviews — so your Ottawa property earns without consuming your personal time.

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What's Included

Everything that happens
after your workday ends.

💬
Guest Messaging
All guest communication from 5pm weekdays and all weekend — automated where possible, personal where it matters. Your response time stays under one hour without you lifting a finger.
🧹
Turnover Coordination
We manage your cleaning crew — scheduling, quality checks, photo review, and restocking coordination. You never chase a cleaner again.
🔧
Emergency Response
Lockouts, broken appliances, HVAC issues — we have a real Ottawa vendor network and resolve problems fast. This is where our FM background earns its keep.
⚙️
Automation Setup
We configure and manage your property on our guest messaging platform — booking confirmations, check-in instructions, checkout reminders, and FAQ responses sent automatically. A $15/month platform fee applies, itemised on your monthly summary.
⭐
Review Management
Timely responses to all reviews, flagging issues before they escalate, and proactive guest follow-up to protect your Superhost rating.
📊
Monthly Summary
A clear monthly report on occupancy, revenue, and any issues handled. You stay informed without staying busy.
Coverage Hours

When we're on.

5pm
Weekday Evenings
We take over at 5pm Monday to Friday, handling all guest communication through to 10pm with on-call availability until midnight.
All day
Weekends
Full coverage Saturday and Sunday — the days most Ottawa guests check in, check out, and need the most support.
Always
Daytime Automation
Our automation platform handles routine daytime messages 24/7. You retain full visibility and control during working hours.
Not Included
Physical cleaning or repairs Supply purchasing (we coordinate, you fund) Accounting or tax reporting Daytime weekday guest management
What You'll Pay

Transparent pricing.
No surprises.

Fee
Amount
Monthly Management Fee
18–20% of gross booking revenue (min. $400/month)
Platform & Automation Fee
$15/month — covers all guest messaging automation
Onboarding Fee
$150–250 one-time — covers full system & automation setup
Your management rate is determined by monthly gross revenue — properties earning over $3,000/month qualify for the lower 18% rate. Minimum contract term is 3 months with 30 days notice to cancel thereafter.
Why Johnston Property Operations

Operational expertise most co-hosts simply don't have.

Most co-hosts are great communicators. Very few understand the operational side — vendor networks, maintenance systems, facilities management — the way a trained FM professional does. That's the difference between someone who manages your messages and someone who manages your property.

150+
Buildings managedAcross Ottawa, Montreal & Toronto — multi-site operational experience at scale
125
Building site — FM contractor oversightKPI-based performance management of professional FM contractors
2
Ottawa restaurant openingsHospitality operations and guest experience from the ground up
2.5×
Site expansion — construction transitionManaging continuity through major demolition and rebuild logistics
How It Works

Simple from day one.

01
Conversation
We talk through your property, your pain points, and what coverage you need. No obligations, no pitch.
02
Proposal
Clear scope, clear pricing, simple agreement. Typically turned around within 48 hours.
03
Setup Week
We configure automations, build your vendor contact list, and establish your operational playbook.
04
Hands-Off
Your evenings and weekends are yours again. Monthly summaries keep you informed without keeping you busy.
Get Started

Ready to get your evenings back?

Reach out for a no-obligation conversation about your property. No pressure, no pitch — just an honest conversation about whether this is the right fit.

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